Refund policy

At Biki Cosmetics, we want you to be completely satisfied with your purchase. If you are not happy with your product, we offer a hassle-free return and refund process.

Eligibility:
- Items must be returned within 30 days of purchase.
- Products must be unused, in their original packaging, and in the same condition as received.

Process:
1. Contact Us: Email our customer support at sales@bikicosmetics.com with your order number and reason for return.
2. Approval: Our team will review your request and, if approved, provide you with return instructions.
3. Return Shipping: Send the item back to us using the provided instructions. Please note that return shipping costs are the responsibility of the customer.
4. Refund: Once we receive the returned item and inspect it, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.

Non-Refundable Items:
- Gift cards
- Sale items (unless damaged or defective)

If you receive a defective or damaged product, please contact us immediately for a replacement or full refund.

Exchanges:
We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

For any questions or concerns regarding our refund policy, please contact our customer support team.